Documentation

Editing

Readers appreciate material that is:

• Concise,
• Relevant,
• Organized,
• Spelled correctly, free of typos,
• Easy to follow.

Skilled editing provides these features and smoothes out a tangled document. We are often asked to provide consistency to a manual that was created by many different writers.

Manuals, Policy & Procedures

We document any process or procedure that needs to be recorded. Working with your resource staff, we clarify instructions and maintain a language that suits the company. Documents may be used as hard copy or converted to PDF or HTML for use on the Intranet or Internet.

Communications

We provide communications related to your project such as newsletters and brochures.

Project Handoff

About three months before your company is ready to hand off the project deliverables, we can build practical and concise documentation (and training) to explain your process. This support creates confidence and familiarity so that when you make your exit, the receivers are prepared to take over. This important step is often overlooked and can create dissatisfaction, impacting selection for future projects.

Page Design

A well crafted page leads a reader through with ease. We design pages to include enough white space, headings, headers and footers, working margins, and suitable fonts.

Quick Reference

Make it small and they will use it. Job aids reinforce procedures in a very practical way and can replace a bulky reference manual. Seen as a bonus by trainees, they are always well received.